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Please reach us through OmicsForum. Your questions and our answers will benefit other users of OmicsNet.

  1. Have you read the FAQs?
    These resources provides detailed explanations for common questions. Please go through them to see if your questions are already answered there.
  2. Have you tried our example data to see if the issue still exists?
    Most time the issue is related to your own data. Although we try to give informative error messages during data upload, there are always exceptions. We offered mulitple example datasets, please choose the one that matches your data type to see if the issue still appears. If not, it means your data may not be formatted properly. Please download the example dataset, open it in excel or a text editor to see the details.
  3. Did you provide enough details so that the issue can be reproduced?
    Remote troubleshooting requires more information in order to figure out the exact cause of the issue. Please indicate which example data you used or provide a copy of your data, document every step you have performed that will lead to the issue. Sometimes it will be better to provide screenshots.
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